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FAQ

1
Are you factory or trading company?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list based on your requests after getting the details  requests from your side

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list based on your requests after getting the details  requests from your side

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Our Hometime factory also have the certifications such as BSCI / ISO 9001 / FSC / WCA / SQP

What is the average lead time?

For samples, the lead time is about 7-10 days.

For mass production, the lead time is 30-35 days after receiving the deposit payment.
The lead times become effective when well received the deposit, and all packaging files and requests should be offered to us in time. We will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

T/T 40% as deposit,60% balance before sending the goods.
The payment can be arranged to our bank account:
Bank Information

Beneficiary’s Bank: BANK OF CHINA,GUILIN BRANCH

SWIFT BIC: BKCHCNBJ49C

Bank Address: NO.2 ZHONGSHANZHONG ROAD,GUILIN,GUANGXI,CHINA

Account Number : 611978904566

Beneficiary : Lipu Hometime Household Products Co.,Ltd

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.